The Conceptual Model of EI (Hay Group)

As can be seen in the above diagram the conceptual model of EI developed by the Hay Group and used by ScotCoach starts with ‘Self Awareness’ which involves knowing your emotions and their effects.

This area has an impact on two other areas. The first being ‘Self Management’ which involves knowing how to manage your emotions, how to keep disruptive impulses in check and being flexible and comfortable with new ideas.

The second area which is impacted upon by self awareness is ‘Social Awareness’ which involves an ability to listen, to be persuasive, to collaborate and to nurture relationships.

Self Management and Social Awareness both then impact on the last area of ‘Relationship Management’ which involves an ability to influence others, handle conflict, develop, lead, and work with others.

All four areas ultimately have an impact on others and our working relationships and as a result our own performance and that of others.

If we have not developed a lot of strengths in these areas then that impact will be more negative or neutral rather positive and motivating.

Emotional Competence Framework (Hay Group)

Within each of the four areas discussed above Goleman has identified a number of key emotional competencies that relate to the performance of that aspect of EI.

‘An emotional competence is a learned capacity based on emotional intelligence that contributes to effective performance at work’ (Goleman, 1998).

However the good news is that there are ‘many paths to success’ and it is not necessary to master every competency to be successful as the areas you choose to develop will depend on a whole range of factors including:

• Your current role and level of responsibility

• The context within which you are currently working

• The specific problems or circumstances you are attempting to resolve

• Your organisational culture

There are however a number of key competencies which have been found to be non-negotiable. These are the ones that it is very important to have strengths in and that when they are observed at a particular level then it can be said that you have achieved the right combination for success in your particular role and context.

Click here for more information on the Scotcoach Integrated and Transformative Model

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